May 2018, in accordance with General Data Protection Regulation (GDPR)
Matthew Radley & Associates Limited is also registered with the Information Commissioner’s Office (ICO) under reference ZA214422.
As you engage with us, and we engage with you, we need to collect certain information to help us work effectively together and to deliver our services in accordance with our coaching programmes. We collect information in a variety of ways including via the ‘Talk to us’ and ‘Newsletter subscription’ pages on our website, emails, phone calls, verbally or Linkedin requests.
The types of information we initially collect may include the following:
As we progress in our professional relationship we go on to request further information to enable a smooth business operation. This includes information to support with engaging with clients within your organisation (such as names, email addresses job titles, phone numbers, Skype addresses), as well as contact information for the Finance Department to arrange Vendor Numbers, Purchase Order Numbers, etc.
When sharing information with us on behalf of people from within your organisation, it is your responsibility to ensure that you have complied with data regulations before doing so. We accept no liability for making contact with people inside your organisation that you have requested us to.
When working with individuals or teams we will go on to request further information to support with the delivery of our coaching programmes. This includes information such as your personal and professional goals/ambitions; team goals; business goals; strategic ambitions.
When working with individuals it is likely that sensitive and confidential information will be shared with your Coach. We commit to holding this information with the strictest of confidence and our ‘Coaching Contract’, which we will counter-sign with you, lays out our agreement clearly. If you have not been asked to sign a ‘Coaching Contract’ with us please contact your Coach for further information requesting the opportunity to do so immediately.
At the end of a Coaching Programme we might ask for a quote from you to be used alongside your name, title and company for our website or other promotional material. Please let us know if you do not wish your quote to be used.
The results of any Psychometric Assessment you complete through us will always remain your property and we will never share your responses/results with anyone else outside of our organisation without your permission to do so. We may on occasion share them internally between ourselves when co-designing or co-delivering Coaching Programmes.
Cookies are used to help us compile anonymous statistics (including Google Analytics) in order to improve and manage our site. An example of the information collected would be the path you used to gain access to the site and your patterns of browsing when navigating the site. They are ‘persistent’ meaning they are not deleted when the browser is closed and expire after a period of 2 years unless you visit the same site within the 2 year period in which case the same cookie is refreshed and a new 2 year period begins.
The information these cookies collect is not used to identify who you are, send you targeted advertising or remember where you’ve been on the internet.
To delete or stop cookies being placed on your computer refer to the help menu on your internet browser. In a few cases blocking cookies may reduce the functionality of some sites or prevent access to them depending on your chosen browser options. For further information about how to switch off cookies, visit www.aboutcookies.org.
We only use the information we collect to aid us in providing high quality and professional coaching experiences for our clients.
The types of activities that we might use your information for include:
At Matthew Radley & Associates Limited we use Associate Coaches to deliver our Coaching Programmes. Associate Coaches are provided with contact details of prospective clients to enable them to make contact directly.
We are very clear that we commit to never using the information to:
We work hard to ensure we keep the information that you share with us safe and secure. We have put the following practices into place to ensure your information is safeguarded (this applies to all Matthew Radley & Associate employees and Associate Coaches):
In the unfortunate case of a data breach we will make contact with you and your organisation to make you aware of the situation. We will look to rectify the situation as quickly as possible, and also direct you to the Information Commissioner’s Office for further details or to make a complaint.
In summary your rights are:
If you find our response inadequate you have the right to contact the Information Commissioner’s Office (ICO).
Matthew Radley & Associates Limited
31 Fern Mead
Once you have completed the link, OPP will advise us and we will then generate a report for you which will only be shared with yourself (unless you specifically ask us to share it with another person or organisation).
Please see the following link for access to OPP’s GDPR statement: https://www.opp.com/en/About-OPP/Legal-notices/General-Data-Protection-Regulation-statement
At Matthew Radley & Associates Limited we often use EQi-360 as part of our Coaching Programmes. By agreeing to undertake the EQi-360 assessment you are agreeing to the conditions explained below and take responsibility for completing them in full.
To undertake the EQi-360 you are required to provide us with a spreadsheet containing the names, email addresses and relationships to you (e.g. Peer, Manager). To do this in line with GDPR you are first required to ask the people you would like feedback from for their permission to share their details with us and MHS. Details supplied will not be used for any other purposes such as direct marketing. By sharing these details with us you are confirming that you have gained explicit permission from everyone involved, and you accept responsibility for this.
Once you have completed the link, MHS will advise us and we will then generate a report for you that will only be shared with yourself (unless you specifically ask us to share it with another person or organisation).
Please contact us for a copy of MHS’s GDPR FAQ’s.
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The website, including the content of it, is provided for general information only. It is not intended to amount to advice on which you should rely.
We may update our website from time to time, and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our website, or any content on it, will be free from errors or omissions.